HCM City applies Covid-19 mitigation technologies

HCM City authorities have used several technologies in order to bring the Covid-19 outbreak under control.

HCM City authorities have used several technologies in order to bring the Covid-19 outbreak under control.

  

HCM City applies Covid-19 mitigation technologies

According to the Department of Science and Technology, they have successfully applied the geographic information system (GIS) system which creates, manages, analyses, and maps all types of data in Thu Duc City and will start to expand the project to other districts.

The system helps analyse positive cases, locked-down areas, checkpoints and quarantine centres. The authorities can see how the situation changes day by day and assess the virus spreading speed and new outbreaks. Chu Van Hai, deputy head of the Department of Science and Technology, said the GIS can also help with online shopping and show charity spots.

The system was launched by the Centre for Applied GIS of Ho Chi Minh City per request from Thu Duc City.

During this time, the Department of Information and Communication launched the 1022Call Centre to receive Covid-19 calls from the public. The line was overloaded with calls when it was first launched. On July 30, the department used 30 AI bots to fix the problem.

After five days, the centre received 19,767 calls. Of which 12,000 calls were dealt with by the AI bots. The number of received calls saw a 1.5-fold increase compared to before.

Director of the Department of Information and Technology Lam Dinh Thang said, "In the coming time, we'll increase the number of AI bots to 300 and the number of operators to 40-45. Local telecommunication firms have waived all fees for calls to the centre."