The counters will be for families with people aged more than 65 or children under 12 years old, which has been applied by airlines in the world such as Germany’s Lufthansa, British Airways, UAE’s Emirates (UAE).
Vietnam Airline to launch family check-in counters
During the Lunar New Year of 2019, budget Jetstar Pacific also used separate check-in counters for families which include children and people aged more than 60 at Tan Son Nhat, Noi Bai and Danang international airports.
Vietnam Airlines also provide free wheelchairs for the disabled and strollers for children at airports along with cradles on its flights. The firm also offers special meals and a service for children who take flights by themselves.
The national carrier has check-in counters for groups of more than 10 members.
Passengers can also finish their check-in procedures online or through telephone.
