The administration found out about Australian visitors’ complaints about Hoang Phuong tourist cruise which recently provided the 2-day trip to the World Heritage Site of Ha Long Bay in Quang Ninh Province.
The cruise that Lynne Ryan complained about the services (photo by news.au.com)
The cruise which previously belonged to a company in Quang Ninh had been transferred to another business in Haiphong City.
According to news website news.com.au, Lynne Ryan and five friends booked the cruise through a Hanoi travel agent. She was shown glossy brochure with a beautiful boat with lovely rooms and dining room. Each of them had to pay USD100 for the trip.
But what they were met with was a “crummy boat” that was far from the experience promised. They experienced filthy rooms, rat droppings, blocked and broken toilets, and cockroaches on the deck.
The broken toilet (photo by news.au.com)
She also told of how a friend’s toilet was blocked and the seat broken, while another friend’s bathroom sink wasn’t properly sealed, causing water to leak onto the woman’s feet.
The VNAT has urged Haiphong authorities to inspect the case. If the cruise’s violations are too serious, they have to stop.
The company which operates Hoang Phuong cruise has been ask to apologise and provide compensation for the affected tourists.
The air condition on the cruise (photos by news.au.com)
The VNAT has also asked to check the service quality of tourist cruises on Lan Ha Bay as well as other places in Haiphong City.
