The upgrade is meant to provide customers with better and friendlier service, as well as to ensure security at these stations.
At the Hanoi station, there will be six lanes with ten automatic ticket gates to serve passengers, whereas Saigon Station has three lanes with five gates and the station in Da Nang will have two lanes and three gates.
Automatic ticket gates at Hanoi Station
Train passengers can scan their printed or electronic tickets at these automatic ticket gates to enter platforms and board trains. To support passengers using the new technology, train staff will be on duty to provide help, especially to the elderly, the disabled, and pregnant women.
Meanwhile, at other railway stations, such as Lao Cai, Hai Phong, Nam Dinh, Thanh Hoa, Vinh, Dong Hoi, Hue, Nha Trang, and Dieu Tri, passengers now present their tickets before passing through the gate.
The technology is quite new to many people, so there have been issues when scanning the tickets at the gates.
When the signal turns from red into green, it means that tickets are valid and the gate will open for passengers to go through
A station staff supports passengers to finish ticking checking process
According to some customers, Saigon Station staff only checks passenger information through their tickets, but do not require them to show their other personal papers. So they are worried that this would be a security loophole.
