A customer of Vietinbank’s branch in Thanh Xuan District, Hanoi, said that she failed to transfer money through Vietinbank’s mobile banking service on January 10.
“When logging into the VietinBank iPay app, I received a notice about the transaction surge which caused the congestion. Several minutes after that the system returned to normal,” she added.
Many Military Bank customers also recently complained about errors they faced with their online transfers.
Many Military Bank customers faced online transfer errors on January 6
The same situation also occurred at Tienphong Bank and National Citizen Bank (NCB) on January 6.
Tran Minh Hai from Cau Giay District, Hanoi, said that he was unable to log into his NCB account several times. This affected his payment.
According to the National Payment Corporation of Vietnam (Napas), his organisation records around 15-16 million transactions per day, much higher than the same period last year.
Banks have upgraded their systems, but some of them still face errors. However, these problems are often quickly settled.
The Vietnam News Agency cited a survey recently conducted by digital payment giant Visa as saying that 65 percent of Vietnamese are carrying less cash and a third say they would stop using cash after the pandemic. Almost 76 percent of consumers now use mobile wallets and even more (82 percent) use cards.
As of the end of 2021, 95 of all financial institutions in Vietnam had developed their own digitalisation strategy. Currently, over 80 banks offer customers e-banking services; 44 banks offer mobile banking services; and 45 fintech firms offer payment intermediary services. Across the country, there are currently over 90,000 stores that accept QR code payments and nearly 300,000 point-of-sale terminals.
