The National Assembly on December 10 passed amendments to the Civil Aviation Law, which will take effect on July 1, 2026, after receiving an overwhelming majority vote.
According to Construction Minister Tran Hong Minh, the revised law clarifies that carriers are responsible for the accuracy of delay and cancellation announcements and assigns the aviation authority to monitor compliance.
Passsengers at Tan Son Nhat International Airport
The amendments specify circumstances in which passengers are entitled to refunds for unused tickets or services. Carriers must also provide timely flight information.
For passengers with confirmed bookings who face delays, cancellations or denied boarding through no fault of their own, carriers must apologise, arrange meals, accommodation and transport, and cover associated waiting-time costs at the airport.
If delays, cancellations or denied boarding are caused by airlines, they must either arrange an alternative itinerary or refund the unused portion of the ticket at the passenger’s request without imposing any fees.
In such cases, carriers must also provide a non-refundable advance compensation payment in cash or an equivalent voucher. If passengers are entitled to further compensation under civil liability rules, the advance payment will be deducted from the final amount.
The revised law also details passenger rights, including the right to request an alternative itinerary or a refund when they are not transported due to the carrier’s fault. Passengers must be informed of the carrier’s liability limits in cases of death, injury, damaged or lost baggage, or delayed transport.
Passengers may receive refunds for unused tickets or services after applicable charges and penalties under the fare conditions are deducted.
The law also allows passengers to refuse to continue a journey. At any airport or mandatory landing point, they may discontinue travel and receive refunds for the unused portion of their ticket or services, subject to permitted deductions.
