US Ambassador to Vietnam Daniel J. Kritenbrink, the US Agency for International Development (USAID) Acting Vietnam Mission Director Bradley Bessire and Vietnam’s Office of the Government (OOG) Chairman Mai Tien Dung on Tuesday participated in a Memorandum of Understanding (MOU) signing ceremony between USAID and OOG.
At the signing ceremony.
According to the US Embassy, through this MOU, USAID will help OOG accelerate administrative reforms, enhance national inter-agency coordination and transparency, and further develop its e-government platform - the National Public Service Portal - which will improve access to information, benefitting both citizens and businesses.
Speaking at the signing ceremony, Ambassador Kritenbrink said, “The Vietnam e-government capacity building MOU signed today demonstrates continued close cooperation between the United States and Vietnam and reinforces the U.S. Government’s commitment to support Vietnam’s efforts inmodernizing public administration, administrative reform, and e-government development.”
USAID assistance towards this capacity building effort has four main components: (i) Updating implementing regulations related to online public service delivery and processing; (ii) Organizational change management to improve service delivery and communications plans to strengthen the National Public Service Portal; (iii) Improving business processes, interface design,and user experience on the National Public Service Portal; and (iv) Business process re-engineering support for one-stop shops, focusing on the digitalization of administrative procedure and access to digitized results via the National Public Service Portal.
