
A BRT bus in Hanoi
The report claimed that the number of passengers dropped in 2020 because of Covid-19 which cause travel demand to drop. The BRT buses also have their own bus lane but they are often encroached upon by other vehicles, especially during rush hours, which has prevented the buses from going at their fastest speeds. As a result, many people still prefer personal vehicles.
In 2018, the services earned VND27.5bn (USD1.2m). However, revenue in 2019 and 2020 decreased to VND24.8bn and VND15.2bn respectively. The subsidy-cost ratio in 2018 was 26.6% and rose to 36.6% in 2019.
Hanoi People's Committee asked the Hanoi Institute for Socio-Economic Development Studies to research whether the city should continue investing in the bus rapid transit system.
The Department of Transport also agreed that there must be a careful review of the system's effectiveness before any more investments are made.



















