Two customers of ANZ Bank have questioned the bank's security after falling victims to a credit card fraud on the same day.
Two customers of ANZ Bank swindled on the same day
N.M.Linh, a local in Ho Chi Minh City said he opened an account at ANZ two years ago. On August 21, he suddenly received four messages, saying that he had spent VND11,775,000 (USD535) on online shopping on two websites. He immediately called and ordered ANZ Bank to lock his card and then filed a complaint the next day.
ANZ replied that they had received his complaint and the complaint procedure may take up to 120 days. Linh also questioned the accuracy of the SMS banking service because when he received the message, the transaction had happened an hour earlier.
On the same day, T.D.Anh, a local in Hanoi, received 11 messages to notify him that he spent VND30,997,000 (USD1,408) on online shopping on the same websites as in Linh’s case.
"About six to seven transactions were done successfully within five minutes. I quickly called ANZ and asked them to lock my card," Anh said.
But while contacting ANZ Bank, four more transactions were done. Anh said he also filed complained and received a similar answer to Linh.
"Is there problem with ANZ Bank's technology and security?" Linh said. "In two different cities, two customers lost money to the same method."
An ANZ Bank said they had received the complaints and started the investigation in accordance with the bank's rules and Vietnam's current regulations.
On August 31, ANZ Bank said they had returned money to both customers.
"120 days is the deadline to give feedback to customers. However, we immediately dealt with these cases after receiving the news. Take these cases as example, if a transaction is determined as fraud, ANZ will definitely return all the money and fees, ensuring the interests of the card holders," the representative said.
