Disabled air travellers hampered by lack of proper airport equipment
  • | laodong, | May 13, 2015 04:58 PM

Disabled people in Vietnam are facing difficulties in air travel because of the lack of transfer equipment for them at airports.


A Vietjet Air aircraft

In early May, a disabled passenger, was unable to board a Jetstar Pacific flight because the airline did not have the equipment necessary for boarding.

In April, two employees of Vietjet Air were fined for refusing to allow a disabled passenger to board a flight from Danang to Hanoi.

Nguyen Thi Van, the passenger, said everything was fine when she went from Hanoi to Danang, but the employees claimed she not have been allowed to board. She managed to get a flight with a different airline to return to Hanoi.

The airline accepted responsibility but said she should have told them 48 hours before departure of her special needs so boarding equipment could have been arranged.

Vietnam Airlines said some 4,000 disabled passengers a month require special equipment for boarding.

But the Airports Corporation of Vietnam (ACV) said only five of 21 airports have the appropriate equipment.

Airlines serving Tan Son Nhat and Danang airports rent equipment from the airports.

Vo Huy Cuong, deputy director of the Civil Aviation Authority of Vietnam, said the ACV had been asked to review the situation and create plan to supply more equipment to airports.

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