The service is being introduced by HCM City Urban Railway No. 1 Company (HURC1) in partnership with the Research and Application Centre for Population Data and Citizen Identification (RAR) to make metro travel more convenient.
To buy tickets, passengers open the VNeID app, select 'Transport Services', then 'Integrated Transport Platform' and choose 'Metro'.
The platform offers single-journey tickets between selected stations, as well as one-day, three-day and standard monthly passes.
After completing payment by scanning a QR code, passengers can access their electronic tickets under 'Tickets and scan the codes at station entry and exit gates.
Each electronic ticket is valid for one passenger only. Monthly pass holders must instead scan their chip-based citizen identity cards at the gates.
Passengers experiencing difficulties can contact the operator's hotline at 1900 638 885 for assistance.