According to information circulating on Facebook, the victim initially transferred VND 5,256,000 (approximately USD 206) as a room deposit. Shortly after, the supposed resort representative claimed the transfer content was incorrect and asked the customer to resend the payment so the company could process a refund.
Trusting the explanation, the victim made another transfer. The fraudsters then introduced a person claiming to be an accountant, sent a video guiding the refund process and demanded an additional transfer of more than VND 4 million (approximately USD 157) to complete the procedure.
When the victim began to question the requests and sought clarification, communication was immediately cut off. The total amount appropriated reached nearly VND 15 million (approximately USD 588) in a short period.
A representative of The Ocean Resort Quy Nhon said the resort had not received direct complaints regarding the specific case but confirmed that impersonation of its fanpage for fraudulent purposes had previously occurred.
The resort advised customers to make reservations only through its official website or hotline to avoid scams.
Since early 2025, multiple fake fanpages and accounts impersonating the brand have appeared, exploiting demand for discounted rooms to defraud tourists.
Fake fan page for The Ocean Resort Quy Nhon (Photo: Screenshot).
Leaders of the Gia Lai provincial Department of Tourism said they are coordinating with relevant agencies to verify and handle cases involving fake fanpages impersonating reputable resorts and accommodation facilities.
Tourism authorities urged the public to book rooms only via verified official websites or fanpages, proactively call hotlines published on official websites to confirm information, and avoid following instructions to make repeated transfers under the pretext of receiving refunds. If suspicious signs are detected, customers should immediately halt transactions and report the case to authorities.