Hanoi’s ATMs have suffered a shortfall in cash, causing problems for people trying to withdraw money after the extended national holiday.
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| ATMs remain ‘out of order’ following the extended holiday |
Hien, an office worker in Ta Quang Buu Street said, "This morning (May 2), I tried to withdraw money from the ATM in Tran Dai Nghĩa Street but the machine was out of order. I then went to the one at Ta Quang Buu but still received the same message. A guard nearby told me that the machines are out of money since the bank hadn't refilled them yet."
In Ta Quang Buu street, three BIDV and Vietinbank ATM machines were all out of order. A resident in Giang Vo street said, "I'm exhausted from trying to withdraw money. The machines all say they’re out of order, but really they're just out of money."
Huong, a resident in Bach Mai Street also shared the same situation. She said that the ATMs were out of money before the holiday. "Before April 30, I tried to withdraw money from ATMs, including Vietinbank, Vietcombank, BIDV and Techcombank around Hoan Kiem Lake and Ta Quang Buu Street but failed. I had to withdraw money from an ATM in Vinh City."
However, the ATM even posed a bigger problem, "Not only I couldn't withdraw any money, but to add insult to injury I found that my account had been deducted VND2 million (USD96). I tried to make a complaint with the bank this morning but no one picked up the phone." Dai, a local in Hanoi said.
A director of a credit organisation in Ba Trieu Street said that the banks haven't been able to refill the machines but the problem would soon be resolved. Customers who required cash would have to go to their branches to withdraw money.